Manage daily volumes and ensure work is readily available for team members throughout operational hours 

Work with internal departments to balance labour and workload to ensure all Distribution priorities are met on a daily basis  

Ensure all departmental functions are completed within set SLAs 

Ensure all departmental functions are completed with an efficient use of labour 

Ensure all direct reports meet required expectations and KPIs on a daily basis, providing feedback, coaching, performance management and re-training where necessary. 

Ensure all direct reports meet DC and company policy expectations, providing feedback, coaching and performance management where necessary. 

Ensure all functions are completed in accordance with training and Standard Operating Procedures 

Ensure timely communication, escalation, and resolution of any potential issues regarding people, functions, technology, labour requirements or safety hazards. 

Identification and execution of continuous improvement opportunities in partnership with management 

Interview and recruit new team members as required to fulfill operational needs 

Onboarding and training of new team members 

Ensure all team members are working in a safe environment. 

Creates a team environment where all Team Members consistently experience a sense of belonging and inclusion. 

Manage partnership with temporary staffing agency to meet the needs of the business. 

Responsible for internal health & safety management as representative JHSC co-chair. 

Works with the product requisition and strategic sales support teams to fulfill requests. 

Works alongside IT team to provide troubleshooting and support relating to: IT Equipment, Microsoft AX.